Rules and rights for Pinkbook Discovery accounts.

1. Eligibility

To create a Pinkbook Discovery client account, you must:

• Be at least 16 years of age
• Provide accurate, complete registration information
• Have the legal capacity to enter into a binding agreement

By creating an account, you represent and warrant that you meet these requirements. Pinkbook reserves the right to request verification and to terminate accounts that do not comply.

2. Your Account

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately at [email protected] if you suspect unauthorised access
• Do not share your account with others or create multiple accounts for the same person
• Your account is personal and non-transferable

Pinkbook client accounts are provided free of charge. We reserve the right to introduce premium features in the future with adequate notice.

3. Bookings Made Through Your Account

When you use your Pinkbook client account to book an appointment with a service provider:

• Your name, email address, and phone number (if provided) are shared with the service provider to fulfil your booking
• All booking terms, cancellation policies, and payment terms are set by the individual service provider — not by Pinkbook
• Pinkbook is not a party to the service agreement between you and the service provider; Pinkbook facilitates the booking only
• Disputes about services, quality, or refunds must be resolved directly with the service provider
• You are responsible for complying with the service provider's cancellation and no-show policies
• You pay in the service provider's currency (US dollars for a business in the United States, Canadian dollars for a business in Canada), plus any tax the provider charges, shown before you book
• If a provider sends appointment texts, you can reply STOP at any time to stop them

4. Reviews and Ratings

What you can do

• Leave one review per service provider (you may update it at any time)
• Rate your experience on a scale of 1–5 stars
• Optionally include a written comment of up to 1,000 characters
• Delete your review at any time from your account

Rules for reviews

• Honest and first-hand: Reviews must reflect a genuine, personal experience with the service provider
• No false information: Do not post false, misleading, or fabricated reviews
• No incentivised reviews: Reviews must not be posted in exchange for payment, discounts, or any other incentive
• No harassment or hate speech: Reviews must not contain personal attacks, threats, discriminatory language, or private information about any individual
• No spam: Do not post duplicate, irrelevant, or promotional content

Enforcement

Pinkbook reserves the right to remove, hide, or reject any review that violates these rules, without prior notice or liability. Repeated violations may result in account suspension. A service provider may flag a review for investigation; flagged reviews may be temporarily hidden while under review.

Your content licence

By posting a review, you grant Pinkbook a non-exclusive, worldwide, royalty-free, perpetual licence to display, reproduce, and use your review on the Platform and in marketing materials. You retain ownership of your review content.

4A. Discovery: Comments, Saves and Follows

In Discovery you can browse pros' work, like, save and share posts, follow pros, save pros, and comment. Comments appear publicly with your display name.

Community rules

Pinkbook has zero tolerance for objectionable content or abusive users. Comments and anything else you post must not be sexually explicit, hateful, harassing, threatening, violent, spam, a scam, or contain someone's private information (phone numbers, addresses and similar).

Reporting, blocking and removal

You can report any post, comment or account, and block any account, from the app. Content is also screened automatically. Pinkbook reviews reports, normally within 24 hours, removes content that breaks these rules, and may suspend or remove accounts that post it. If your content is removed you are told, and you can appeal from the app.

Your comments

You keep ownership of your comments and grant Pinkbook a non-exclusive, royalty-free licence to display them on the Platform while they are posted. You can delete them at any time.

5. Google Sign-In

If you choose to create or sign into your account using Google:

• You authorise Pinkbook to receive your Google account identifier, display name, and email from Google for authentication purposes
• Pinkbook will not access any Google service (Gmail, Calendar, Drive, etc.) on your behalf
• You may remove the connection by deleting your Pinkbook client account
• Your use of Google Sign-In is also governed by Google's Terms of Service

6. Prohibited Conduct

You agree not to:

• Create fake or duplicate accounts
• Impersonate any person or entity
• Use your account for commercial purposes (e.g., competitive intelligence, data scraping)
• Attempt to gain unauthorised access to other accounts or Pinkbook systems
• Use automated tools to interact with the Platform
• Engage in any activity that disrupts, damages, or overburdens the Platform
• Post reviews, messages, or content that violate Section 4 above
• Post comments or other content that break the Community Rules in Section 4A, or fake engagement (likes, saves, follows)

7. Account Deletion and Termination

By you

You may delete your account at any time from your account settings or by contacting [email protected]. Deletion removes your personal data within 30 days, subject to any legal retention obligations. Reviews you posted will also be removed.

By Pinkbook

Pinkbook may suspend or terminate your client account if you:

• Violate these Client Terms or the full Pinkbook Terms of Use
• Post fraudulent or harmful reviews
• Engage in abusive, harassing, or illegal conduct through the Platform

We will provide reasonable notice before termination except where immediate action is required to protect the safety or security of users or the Platform.

8. Disclaimers and Limitation of Liability

Pinkbook Discovery client accounts and the Discovery feature are provided "as is" without warranties of any kind. Specifically:

• Pinkbook does not guarantee the accuracy, completeness, or quality of any business listing or service offered by a service provider
• Pinkbook is not responsible for service outcomes, appointment cancellations, or disputes between you and a service provider
• Pinkbook is not liable for indirect, consequential, or incidental damages arising from your use of (or inability to use) the Platform

To the maximum extent permitted by applicable law, Pinkbook's total liability to you in connection with your client account shall not exceed $100 CAD.

9. Changes to These Terms

Pinkbook may update these Client Terms from time to time. If we make material changes, we will notify you by email or in-app notice at least 14 days before the change takes effect. Continued use of your account after that date constitutes acceptance of the updated terms.

10. Governing Law

These Client Terms are governed by the laws of Ontario, Canada. Any dispute arising from these terms shall be resolved in the courts of Ontario, unless prohibited by applicable law in your jurisdiction.

11. Contact

Questions about these terms or your client account?

See also: Client Privacy Policy  ·  Full Platform Terms