Pinkbook — Policy Manager

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Cash on Arrival

Let clients book with no payment up front, pay in person

↻

Standing Appointments

Regulars book their usual time once, for good

After an appointment, clients can make it their standing appointment: the same service, day and time every few weeks. Pinkbook holds the next one three weeks ahead, asks them to confirm a week before, and releases it if they don't. They pay at the appointment.

★

Smart Deposits

Deposits that match the client

New clients pay your usual deposit. Regulars (3 or more visits with you this year and no no-shows) book without one when they're signed in to Pinkbook. Clients with 2 or more no-shows this year pay the full price up front by card. Clients are only ever told "This studio asks for full payment upfront for this booking."

✕

Cancellation Policy

Rules for cancellations and deposit handling

Cancellation Window

Clients must cancel before this deadline or face a penalty.

If cancelled within the window…

What happens to the deposit when a client cancels late.

Retain deposit

Refund deposit

Partial refund

If cancelled outside the window…

What happens to the deposit for timely cancellations.

Full refund

Booking credit

Non-refundable

Rescheduling

Allow clients to reschedule instead of cancelling.

Reschedule window

How far in advance a reschedule must be made.

⏰

Late Arrival Policy

Grace periods and thresholds for late clients

Grace Period

Time allowed after the appointment start before it's considered late.

minutes

Late Threshold

After this point, the appointment may be cancelled or shortened.

minutes

After the threshold is reached…

What action is taken when a client arrives past the threshold.

Shorten appointment

Cancel appointment

Stylist decides

⚠️

No-Show Policy

Automatic or manual enforcement for no-shows

No-Show Fee

Amount charged when a client does not show up.

Retain deposit

Custom fee

No fee

Enforcement Mode

How you plan to apply the fee. Pinkbook never charges a client on its own: you charge it from the booking.

Manual review

Auto-charge

Block repeat no-shows

Prevent clients from rebooking after 2+ no-shows.

✓

Client Acknowledgment

Require clients to agree to your policy before booking

Acknowledgment Checkpoint

When during the booking flow clients must agree to your policy.

Client-facing preview

This is what clients will see and must check before confirming.

Checkbox wording

What clients tick to agree. Leave blank for the standard wording.

I understand and agree to the appointment policies above.

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Policy Display

Where clients see your policies while booking

On the review step

Their own step before booking

Up front, before choosing a service

Aa

Policy Style

How your policies are worded for clients

Friendly

Professional

Direct

✦

Custom Policies

Create rules specific to your business

Add rules the toggles above can’t cover — children, guests, preparation, or anything else clients need to know.