Manage
Policy Manager
Define how your business handles cancellations, late arrivals, and no-shows. All rules are enforced automatically and shown to clients before they book.
Cancellation Policy
Rules for cancellations and deposit handling
Cancellation Window
Clients must cancel before this deadline or face a penalty.
If cancelled within the window…
What happens to the deposit when a client cancels late.
Retain deposit
Refund deposit
Partial refund
If cancelled outside the window…
What happens to the deposit for timely cancellations.
Full refund
Booking credit
Non-refundable
Rescheduling
Allow clients to reschedule instead of cancelling.
Reschedule window
How far in advance a reschedule must be made.
Late Arrival Policy
Grace periods and thresholds for late clients
Grace Period
Time allowed after the appointment start before it's considered late.
minutes
Late Threshold
After this point, the appointment may be cancelled or shortened.
minutes
After the threshold is reached…
What action is taken when a client arrives past the threshold.
Shorten appointment
Cancel appointment
Stylist decides
No-Show Policy
Automatic or manual enforcement for no-shows
No-Show Fee
Amount charged when a client does not show up.
Retain deposit
Custom fee
No fee
Enforcement Mode
How the no-show fee is applied.
Manual review
Auto-charge
Block repeat no-shows
Prevent clients from rebooking after 2+ no-shows.
Client Acknowledgment
Require clients to agree to your policy before booking
Acknowledgment Checkpoint
When during the booking flow clients must agree to your policy.
Client-facing preview
This is what clients will see and must check before confirming.
I have read and agree to the booking and cancellation policy.
✦ Live Policy Preview
As seen by clients
Policy is active & published
Policy Summary